At this point, resetting your phone is your best bet, after all, we already tried everything or ruled out almost every possibility to no avail. The reset will delete all your files and data so make sure you back them up before you follow the steps below: After this procedure and the problem still persists, then you need to send the phone in for repair.
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At this point, you need help from a technician who can do more tests on your device. If I plug in the USB cable that came with the charger, everything works fine. If I choose to use the rapid charger Wireless , A reboot is required to re-enable those lower functions. I have Searched for this and I have not found any reference to this error.
I paid a bit of money for this. It would be nice to have it working. Thanks, Pat. Hi Pat.
How To Fix Samsung Galaxy Screen Not Responding
We received a lot of reports about this issue wherein the Home button, Volume down and up buttons of their Samsung Galaxy S7 is unresponsive. There are several factors we have to consider to determine what the problem really is and to know how to fix it. The buttons of your handset may not be broken and there might be third-party apps causing the problem. The first task that you should do is to perform software troubleshooting on your phone to isolate and to know what really triggered the issue on your Galaxy S7.
Here are the troubleshooting procedures that you should perform. Third-party apps may cause this problem especially if they keep on crashing causing the phone to freeze. Follow these steps to boot your phone in safe mode: After you tried uninstalling the suspected third-party apps and the issue still remained, the next thing to do is to perform the master reset procedure.
How to Fix Samsung Touch Screen not Working Quickly
Bringing back the device to its default settings may help fix the issue. Keep in mind that performing this method will delete all downloaded apps, contacts, photos, videos, etc. So, before doing this procedure make sure to back up everything in your phone. To reset your phone, do these steps. We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form.
How to fix your Samsung Galaxy S7 with unresponsive screen and navigation keys
But rest assured we read every message we receive. This has been a great help in getting my phone fixed after a firmware crash! Thank you so much!!!
My screen was unresponsive after coming off the charger overnight. I did the force reboot and the problem was fixed.
Thank you for the information. Hi I tried all possible ways as mentioned above for my S7.
14 Replies to “How to fix your Samsung Galaxy S7 with unresponsive screen and navigation keys”
Normally it used to get fixed by pressing the volume down key and power key. This time I have tried all possible ways for last 30 mins. Phone is totally blacked out. Please let me know if there is any other way without losing data. Hello I dropped my samsung s7 edge ,and although it is in a case it landed and there is a slight crack to the screen , not very noticeable.
Share Tweet. How To. How to deal with a cracked screen on your Samsung Galaxy S4. Leave a Reply Cancel reply. Doesnt do anything dont try it as this is a waste of time.
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